CLINICAL THINKING IN CONSUMER BEHAVIOR - CASES AND EXPERIENTIAL EXERCISES

This concise paperback includes thirty-five cases and activities, each reviewed by a respected practitioner in the field, focusing specifically on consumer behavior concepts and illustrating how they're applied in the real world. The Importance of Customer Centricity; Customer Perception; Customer Learning and Memory; Customer Motivation and Personality; Segmenting, Targeting, and Positioning; Reference Group Influence and Diffusion of Innovation; Customer Attitudes; Marketing Communication and Attitude Change; Customer Decision Making; Qualitative and Interpretive Consumer Research; Cultural and Subcultural Influences. 'Critical Thinking in Consumer Behavior - Cases and Experiential Exercises' can be used as a standalone text or as a supplement to a consumer behavior textbook.